Tourism Ministry Celebrates World Customer Experience Day with Interactive Activities

The Ministry of Tourism marked World Customer Experience Day today by organizing a series of interactive activities. The event aimed to strengthen the understanding of customer experience among its employees, emphasizing the importance of designing services with a customer-centric approach. Various initiatives were introduced to raise awareness of key customer service principles and highlight their impact on enhancing the ministry’s operations.
The ministry stressed the importance of effective communication with beneficiaries, ensuring their voices are heard and broadening outreach to a diverse range of partners and customers in the tourism industry. Additionally, it encouraged the use of self-service tools, allowing customers to easily access its services.
The ministry has dedicated its unified tourism call center at 930 to handle suggestions and inquiries, while also engaging through its official social media channels.
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