“Riyadh Airports” Wins Best Total Experience Award for 2024

Riyadh Airports Company, responsible for managing and operating King Khalid International Airport in Riyadh, has been awarded the Best Total Experience during its participation in the Customer Experience Live Show Middle East 2024 held in Dubai, United Arab Emirates.
The Best Total Experience award recognizes a range of experiences provided at King Khalid International Airport, focusing on:
- Customer experience (travelers and partners).
- Employee experience (company staff and airport personnel).
- User experience and technological experience (aviation solutions and customer service channels).
This aims to provide an integrated experience at all times for the airport’s travelers, who numbered 31 million in 2023.
World-Class Operational Standards
According to Riyadh Airport CEO Ayman bin Abdulaziz Al Obaid, this accolade reaffirms King Khalid International Airport’s commitment to the highest global operational standards in this field, whether for passengers, partners, or employees. It underscores their continuous efforts to enhance services on both human and technological fronts, aligning with the national strategic targets as part of their close association with achieving Saudi Vision 2030 aspirations.
Al Obaid expressed sincere gratitude to all Riyadh Airports and King Khalid International Airport staff who contributed to these successive pioneering achievements, culminating most recently in the 2024 Best Total Experience award.