The Cultural House has been named the Gold Winner at the International Customer Experience Awards (ICXA) in the category of Best Customer-Centric Culture – Strategic Approach, according to the Saudi Press Agency.
This recognition further strengthens the Cultural House’s position as a pioneering national organization that places visitors at the center of its strategy, mirroring a deep commitment to developmental impact and knowledge excellence.
The award also reflects the notable success of the Libraries Commission’s strategic approach, which places visitors at the core of its success, offering them a seamless, end-to-end experience from entry to exit.
Through cutting-edge technologies and AI tools, the institution has established an engaging platform that provides visitors with unique educational experiences.
The Cultural House has also reached high satisfaction rates exceeding 95%.
Thus, the organization has become a national model and a testament to the possibility of building visitor-centered institutions.
Related Topics:
Madinah Development Authority Wins Prestigious Award at WTM
